HELP & SUPPORT

• Payment Methods
• Payment Confirmation
• Tracking Order
• Installment Payment
• Product Delivery
• Refunds or Exchanges
• FAQ
• WARRANTY

• Back N Co., Ltd. is committed to providing customers with a satisfactory purchase and after-sales experience through the following warranty policy:
• Warranty is provided by the manufacturer for standard product usage (starting from 1 year, up to 2 years depending on the product type), effective from the date specified on the receipt.
• Warranty covers normal use as specified in the product manual or packaging documentation. The warranty excludes accidental damage, drops, water damage, and natural disasters under all circumstances.
• The company reserves the right to modify or amend the warranty conditions without prior notice.
• Warranty Period by Product Type:
  - Detailed warranty information is provided in each product description.
  - Warranty is limited to the terms specified by the company.
  - Warranty coverage applies only under conditions of normal use as stated by the manufacturer.
• Damage Not Covered by Warranty:

  -Damage to the product or accessories, such as cracks, burns, dents, or missing parts, will void the warranty immediately.

  - Damage from accidents, natural disasters (e.g., lightning, floods, fires, earthquakes), or insects/animals will void the warranty immediately.

  - Damage from incorrect installation, repairs, modifications, or the use of unauthorized parts will void the warranty immediately.

  - Software or data loss on hard drives is not covered. It is advised to back up important data before submitting for repair.

  - Misuse, improper storage, or abnormal conditions, such as glue stains, rust, or PCB circuit damage, will void the warranty.

  - Cosmetic issues like color or minor scratches are not covered by the warranty.

  - Products with damaged or incomplete packaging or without an intact warranty sticker cannot be returned.

  - Customers must provide the original receipt and ensure the product has an intact serial number and warranty sticker. Any damage or removal of the sticker will void the warranty.

  - The company does not accept returns for opened or used products.

  - The company reserves the right to change the warranty terms without prior notice.

• Customers may exchange products within 7 days of receipt (based on shipping records) under the following conditions:
• Defects or damage due to manufacturing.
• Incorrect model, color, or size received.
• The product must be unused, with all accessories included.

• Products purchased with incorrect model, color, or size.
• Damaged or incomplete packaging.
• Missing accessories.
• Products received over 7 days ago.
• Clearance sale items and free gifts.

• The Support Team will inspect the product within 3-7 business days and contact the customer with the results.
• If the product is found to be undamaged, it will be returned to the customer. If a defect is found, a replacement will be sent.

The company will cover shipping costs for product exchanges within 7 days of purchase due to company error only.

The company reserves the right to amend the exchange/return policy without prior notice.